Terms & Conditions
1. Introduction
Welcome to Casino Mate (“the Casino”, “we”, “us”, “our”). By accessing and using our website, casinomate-australia.co (“Site”), you agree to abide by these Terms and Conditions (“Terms”). Please read them carefully as they govern your use of our services, including account creation, deposits, withdrawals, bonuses, and all gaming activities.
These Terms form a legally binding agreement between you and Casino Mate. If you do not agree, you must not use this Site or any of its services.
Casino Mate operates under Australian laws and follows standards set by the Australian Communications and Media Authority (ACMA). The Casino offers games including pokies, table games, and live dealer experiences. All transactions are processed in Australian Dollars (AUD).
For support or inquiries, contact us at [email protected].
2. Eligibility
Only residents of Australia who are 18 years or older may create an account and play for real money on Casino Mate. You confirm, when registering, that:
- You are 18 years of age or above.
- Gambling is not legally prohibited in your jurisdiction.
- You are registering and using your account personally.
- You are not self-excluded from Casino Mate or any other gambling service in Australia.
We reserve the right to verify your identity and age using electronic verification tools or document checks (e.g, Australian driver’s licence, passport, or proof of address). Accounts found to be underage or fraudulent will be immediately closed, and winnings forfeited.
3. Account Registration and Verification
To punt on pokies or other games, you must create a verified Casino Mate account. During registration, you’ll need to provide:
- Full legal name.
- Date of.
- Residential.
- Email.
- Payment.
You agree to keep your login details confidential and never share your password. If you suspect unauthorised access, notify us immediately via [email protected].
Verification (“KYC – Know Your Customer”) is mandatory under Australian Anti-Money Laundering (AML) rules. We may request additional documents before processing withdrawals to comply with AML/CTF (Counter-Terrorism Financing) requirements.
Casino Mate may suspend or close accounts failing verification or containing inaccurate information.
4. Deposits and Withdrawals
Deposits
Casino Mate accepts deposits in AUD via the following methods:
- POLi.
- PayID (instant deposits).
- BPAY.
- Visa /.
- Cryptocurrency (selected options).
Minimum deposit amounts may vary depending on your chosen method. Deposits are available instantly for PayID and POLi. We encourage players to deposit responsibly.
Withdrawals are processed to the same method used for deposits wherever feasible. Identity verification and AML checks may delay withdrawals. Casino Mate aims to process withdrawal requests within 72 hours, excluding weekends and public holidays.
Important withdrawal rules:
- Only verified accounts may request withdrawals.
- Bonuses must meet playthrough (wagering) requirements before withdrawal.
- Inactive accounts or duplicate accounts may lead to withdrawal delays or reversals.
Casino Mate reserves the right to charge reasonable administrative fees for withdrawals to cover transaction costs.
5. Responsible Gambling
We want all punters to have a ripper time while keeping it safe and fun. Gambling should be a form of entertainment, not a way to make money or solve financial problems.
If you feel gambling may be causing harm, we offer tools and guidance to help manage play:
- Deposit.
- Time-out.
- Access to transaction.
For professional assistance, contact Gambling Help Online at 1800 858 858. This free service is available 24/7 across Australia.
You may request self-exclusion by emailing [email protected]. Once excluded, you will not be able to restore access until the exclusion period ends.
Casino Mate supports responsible gambling as per guidance from the ACMA and state-based regulators.
6. Bonuses and Promotions
Casino Mate runs regular promos, including:
- Welcome bonus.
- Free spins on.
- No-deposit.
- Cashback.
Each promotion is governed by its own rules outlined on the relevant page. By claiming a bonus, you accept the specific bonus terms, including wagering requirements, game restrictions, and expiry periods.
General bonus conditions:
- Bonuses are limited to one per household, IP address, or email.
- Winnings from bonus funds are subject to wagering requirements before withdrawal.
- Bonus abuse, multi-accounting, or suspicious betting patterns may lead to removal of funds or account closure.
- Casino Mate reserves the right to change or withdraw any promotion at any time.
Example: If you snag a welcome bonus with 30x wagering, you’ll need to wager the bonus amount 30 times before cashing out.
7. Game Rules and Fair Play
Casino Mate provides pokies and table games that use certified Random Number Generator (RNG) systems for fair outcomes. All game results are random and independent.
By punting on any game, you acknowledge that the results depend purely on chance. Strategies or systems do not influence outcomes.
You must play honestly and avoid any actions intended to exploit or manipulate game software. Cheating, collusion, use of automated bots, or any fraudulent behaviour will result in account termination and possible reporting to authorities.
We strive to provide a smooth gaming experience. However, technical faults may occasionally occur. If a game crash happens during play, the round result (before interruption) will stand once verified by our software provider.
8. Anti-Money Laundering (AML) and Fraud Prevention
Casino Mate complies with Australia’s Anti-Money Laundering and Counter-Terrorism Financing Act 2006. As such, we may:
- Request your identity verification before processing payments.
- Monitor transactions for suspicious activity.
- Report certain transactions to Australian authorities under applicable law.
We prohibit:
- Using Casino Mate for unlawful or fraudulent purposes.
- Transferring funds on behalf of third parties.
- Opening multiple accounts to bypass withdrawal or wagering limits.
If we detect irregular activity, your account may be suspended pending investigation. Casino Mate cooperates fully with law enforcement and regulators to maintain integrity in gaming.
9. Privacy and Data Protection
Casino Mate collects and processes personal data in accordance with the Privacy Act 1988 (Cth). We safeguard your data using encryption, secure servers, and internal protocols.
Your information may be used for account management, compliance checks, and marketing (if opt-in). We never sell personal data to third parties. You can request access, correction, or deletion of your data by emailing [email protected].
10. Betting and Payout Rules
All betting is conducted in AUD. Game-specific payout percentages are published in the paytable section of each pokie or casino game.
Once a bet is placed, it cannot be cancelled. We are not liable for lost internet connection or system errors outside our control.
Casino Mate follows fairness principles approved under ACMA standards. Payouts are credited based on accurate game results verified by systems providers.
If a payout error occurs (software glitch, display issue), Casino Mate reserves the right to adjust or reverse transactions to reflect the correct result.
11. Inactive Accounts and Dormant Balances
Accounts without activity (login, deposit, or gameplay) for 12 consecutive months become “inactive.” Casino Mate may:
- Charge a small administrative fee (AUD 5/month) for inactive balances.
- Suspend access until reactivation through ID verification.
If no activity occurs for 24 months, remaining balances may be donated to an approved Australian responsible gaming charity in compliance with local regulation.
12. Dispute Resolution
If you have a complaint regarding Casino Mate operations or any game outcome:
- Email [email protected] with details.
- Our support team will review and respond within five business days.
- If unresolved, you may request escalation to our internal compliance team.
Casino Mate strives to resolve disputes amicably and in accordance with Australian Consumer Law. If internal resolution fails, you may contact an independent mediation service or oversight body recognised by the ACMA.
13. Intellectual Property
All material on this Site, including logos, trademarks, text, and game content, is owned or licensed by Casino Mate. You may not copy, reproduce, distribute, or modify any part of the.
