Privacy Policy

Last updated: April 2026.

Casino Mate (“we”, “our”, or “us”) operates casinomate-australia.co (“Site”) and is committed to protecting the privacy of all visitors and players who access our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Australian privacy and data protection laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant international data protection standards such as the EU General Data Protection Regulation (GDPR) where applicable.

By using our Site and services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, we recommend you refrain from accessing our website or using our services.

1. Information We Collect

We collect, store, and process various categories of personal and technical information to provide a safe, efficient, and responsible gaming experience.

Personal Information

When you register, deposit, play pokies, place a punt, or contact support, we may collect the following:

Full name, date of birth, and proof of age.
Residential and billing address.
Email address and phone number.
Username and password.
Payment details (e.g, credit/debit card numbers, BPAY references, PayID identifiers, POLi transaction IDs, Neosurf vouchers, and cryptocurrency wallet addresses).
Verification documents (e.g, driver licence, passport, or utility bill copies).

Technical and Usage Data

When visiting or interacting with casinomate-australia.co, we automatically collect:

IP address and device identifiers.
Browser type, operating system, and language.
Date, time, and duration of site visits.
Clickstream data, including page navigation and session behaviour.
Referral sources and traffic data from affiliate partners.

Sensitive Information

In certain cases, we may process information about gambling behaviour related to responsible gambling measures — for instance, if you self-exclude or contact Gambling Help Online (1800 858 858). Such data is handled with heightened confidentiality and used solely to fulfil legal and responsible gambling obligations.

2. How We Use Your Information

Your personal and technical data may be processed for the following lawful purposes:

Account Management: To create and maintain your Casino Mate account, verify your identity, and confirm you’re over 18.
Transaction Processing: To handle deposits and withdrawals via approved Australian payment methods like PayID, POLi, BPAY, Visa, Mastercard, Neosurf, or cryptocurrencies.
Gameplay and Bonuses: To deliver pokies, bonuses, free spins, promotions, and loyalty rewards tailored to your activity.
Customer Support: To respond to enquiries, complaints, or technical issues sent to [email protected].
Legal and Regulatory Compliance: To meet obligations under the Interactive Gambling Act 2001 (Cth), AML/CTF laws, and directives from the Australian Communications and Media Authority (ACMA).
Prevention of Fraud and Misuse: To identify unauthorised activity, multiple accounts, or bonus abuse.
Analytics and Service Improvement: To analyse usage patterns and enhance gameplay experience, promotions, and site reliability.
Marketing and Personalisation: To deliver marketing materials about new pokies, AFL specials, or exclusive bonuses, only with your consent.

3. Legal Basis for Processing (GDPR Alignment)

For players in jurisdictions covered by the GDPR or similar frameworks, our legal bases include:

Consent: For marketing communications or optional profiling.
Contractual necessity: For creating an account, processing payments, or enabling gameplay.
Legal obligation: To comply with Australian and international gambling laws.
Legitimate interests: To detect fraud, improve service quality, and protect player safety.

4. Cookies and Tracking Technologies

Casino Mate uses cookies, web beacons, and related tracking technologies to personalise and enhance user experience.

Cookies help us:

Save login preferences so you don’t need to re-enter details each session.
Analyse site performance, traffic patterns, and marketing effectiveness.
Deliver targeted promotions and free spin offers aligned with your interests.

You may disable or delete non-essential cookies via your browser settings. However, disabling them may limit certain features or reduce platform performance.

5. Marketing and Communication Preferences

We may contact you by email, SMS, or on-site notifications with offers, event details, or bonuses. You can manage these preferences by:

Clicking the “unsubscribe” link in marketing messages, or.
Contacting support at [email protected].

We never sell or rent your personal data to third-party advertisers.

6. Sharing and Disclosure of Information

Casino Mate only shares personal data where necessary and in accordance with privacy laws.

We may disclose your information to:

Payment processors for approved deposits and withdrawals (e.g, PayID, POLi, BPAY, Visa, Mastercard, crypto gateways).
Verification partners for KYC and anti-fraud checks.
Regulatory and enforcement authorities including ACMA and AUSTRAC when legally mandated.
IT and analytics providers assisting in site optimisation or secure data storage.
Affiliates or marketing partners working under contractual data protection clauses.

Where data is transferred outside Australia, we implement adequate safeguards in line with APP 8 (Cross-border disclosure of personal information) and, where relevant, GDPR requirements for international data transfers.

7. Data Retention

We retain your information for as long as needed:

To operate your account and comply with gaming regulations.
To meet taxation, AML/CTF, and auditing obligations.
For up to 7 years after account closure, or longer when required by law or in case of ongoing disputes.

Once retention is no longer necessary, personal data is securely deleted or anonymised.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal limits).
Withdraw consent for marketing communications.
Request data portability for information you provided.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant authority.

To exercise these rights, contact:

Email: [email protected].

For privacy-related complaints, you may also contact OAIC:

Website: www.oaic.gov.au.

Phone: 1300 363 992

9. Data Security

Casino Mate implements industry-grade measures to protect personal and transactional data, including:

256-bit SSL encryption for all web traffic.
Secure network architecture using firewalls and intrusion detection systems.
Data minimisation and pseudonymisation measures.
Staff access controls with training in privacy responsibilities.
Regular security audits and penetration testing.

Despite these safeguards, no online system is entirely immune to cyber threats. We encourage you to use strong passwords and avoid sharing login details.

10. Responsible Gambling Information

Casino Mate is committed to maintaining a safe gaming environment. We support tools that help punters play responsibly, including deposit limits, timeout periods, and self-exclusion options.

Gambling Help Online: 1800 858 858.
Website: www.gamblinghelponline.org.au.

If we identify signs of problematic behaviour, such as excessive play or deposit patterns, our team may contact you with support resources or enforce account restrictions to protect your wellbeing.

11. Minors and Age Verification

Our services are strictly restricted to individuals 18 years or older. We implement rigorous age verification procedures during registration and withdrawal.

Any attempt by underage individuals to access the platform breaches our Terms and this Privacy Policy. If a player is found to be underage, their account will be immediately closed, and any associated winnings forfeited.

12. Third-Party Links

Our Site may contain links to third-party pages, affiliates, or payment partners. Casino Mate is not responsible for the privacy practices, content, or security of these external sites. We encourage users to review each linked site’s own privacy policy before providing any personal data.

13. Payment Processing Specifics

Because Casino Mate caters to Australian punters, all financial transactions are denominated in Australian Dollars (AUD). Supported methods include:

PayID: Instant deposit recognition and withdrawals available.
POLi & BPAY: Secure Australian banking network transactions.
Neosurf: Voucher-based deposits without revealing banking details.
Visa/Mastercard: Accepted for direct deposits and standard withdrawals.
Cryptocurrency: Select approved tokens may be used for secure, decentralised deposits.

All payment information is encrypted and processed through PCI DSS-compliant systems. Casino Mate does not store complete card or wallet credentials on its servers.

14. International Transfers

While our primary operations and servers are based within Australia, some service providers may store or process data in regions such as the European Union, the United Kingdom, or other trusted jurisdictions.

We take reasonable steps to ensure such transfers comply with:

APP 8 of the Australian Privacy Principles.
GDPR requirements for “adequate protection”.
Contractual safeguards guaranteeing standard data protection clauses.

15. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in legal requirements, operational updates, or regulatory guidance. Any updates will be dated at the top (“Last updated”) and posted on our Site.

Material updates that significantly alter how personal data is used will be communicated via email or in-account notifications before taking effect.

16. Contact Information

If you have any questions, requests, or concerns about your personal data or this Privacy Policy, please contact our Privacy Team:

Casino Mate Privacy Team.

Email: [email protected].

We aim to respond to all privacy-related queries within a reasonable timeframe, typically within 30 days.

17. Your Acceptance

By using our Site and services — whether accessing pokies, claiming a bonus, or placing a punt — you acknowledge that you’ve read, understood, and agreed to the terms of this Privacy Policy.

Casino Mate values your trust and strives to ensure that your information remains secure, confidential, and handled in full alignment with Australian law and best practices for data protection.

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